Standard Returns Policy

Our goal is to ensure your satisfaction. If for any reason you are not happy with the product, you may exchange most of our products in their new, unopened condition within 7 days of delivery for a different item or a refund. Please see below for further information on how to return an item. Special orders are however not returnable.

Before returning any item, you will need to communicate through e-mail at info@coffeemachinewarehouse.co.za to give you instructions and a return code.

Preparing your products for a return

To ensure your request is processed as quickly as possible you are responsible for the following when returning your products.

      • package your products safely and securely for protection during transit;
      • clearly mark your return reference number on the outside of the parcel; and
      • include all accessories and parts that were sold with the product.

Failure to adhere to any of these requirements could delay the processing of your request or result in its decline altogether.

1: Unwanted products

You can return an unwanted product to us, provided:

      • it is undamaged and unused, with the original labels and stickers still attached;
      • it is not missing any accessories or parts;
      • you log a return on the Website within 7 days of delivery to you or collection by you of the unwanted product. After 30 days, you can only return a product if it is defective;

2: Changed your mind?

Where you have changed your mind and would like a credit for a product, you can return it – provided the product is not:

      • a product which has been personalised for you or made to your specifications
      • We will arrange the collection of the product from you at an additional cost if the return is not due to a manufacturing fault. Once we have inspected the product and validated your return, we will contact you from info@coffeemachinewarehouse.co.za

3: Want to exchange?

In such a case, we will collect the product from you and deliver the requested product to you at a charge. Unless if you are able to bring it to our showroom address.

We are entitled to inspect the product to validate your return. Please contact info@coffeemachinewarehouse.co.za for some advice on making sure that your product is returnable under this section.

4: Not what you ordered?

If we accidentally deliver the wrong product to you, or if the product is not as described on the Website, please notify us within 3 days and we will collect the product from you at no charge. If the product is missing any accessories or parts, you will need to contact us. Once we have inspected the product and validated your return, we will at your choice deliver the correct product to you as soon as possible (if the correct product is available); or credit your account with the purchase price of the product within 10 days of the return (or refund you if that is your preference).

5: Products damaged on delivery

Should a product be damaged or missing any parts or accessories at the time of delivery / collection, please notify us within 7 days of such delivery / collection by logging a return on the Website.

We will arrange to collect the product from you at no charge. Once we have inspected the product and validated your return, we will at your choice repair / replace the product as soon as possible (if such repair is possible/ we have the same product in stock to use as a replacement) or credit your account with the purchase price of the product (or refund you if that is your preference).

6: Defective products

We do our best to ensure that the products we deliver to you are of a high quality, and in good working order and without defects.

What is a defect? A defect is a material imperfection in the manufacture of a product or any characteristic of a product, which makes the product less acceptable than one would reasonably be entitled to expect in the circumstances. Please contact info@coffeemachinewarehouse.co.za for clarity.

The following will NOT be regarded as defects and will not entitle you to a return under this section

      • faults resulting from normal wear and tear;
      • damage arising from negligence, user abuse or incorrect usage of the product;
      • damage arising from electrical surges
      • damage arising from a failure to adequately care for the product;
      • damage arising from unauthorized alterations to the product;
      • where the specifications of a product, although accurately described on the Website and generally fit for its intended purpose, do not suit you; and
      • in relation to Unboxed Deals or used products, signs of handling and/or repackaging.

6: Standard Warranty

If you have received a product which turns out to be defective or otherwise of poor quality, please notify us as soon as reasonably possible after you become aware of the defect or poor quality, but in any event within 6 months after delivery / collection of the product.

You can do so by logging a return on the Website, and we will arrange to collect the product from you at no charge. Once we have inspected the product and validated your return, we will at your choice repair / replace the product (if such repair is possible / we have the same product in stock to use as a replacement) or credit your account with the purchase price of the product (or refund you if that is your preference). If the repair / replacement takes longer than 21 days, we will get in touch with you to see if you would rather receive a credit / refund.

Charges and refunds

If you return a defective product to us, but you fail to return all of the accessories and parts that were sold with that product, we are entitled to (subject to applicable law) refuse the return,  or only to replace the item that you did return; or to estimate the value of the missing accessories and parts and to credit or refund you in respect of the returned item only.

Please note that we only refund to the payment method that you originally used – i.e. payment by credit card will be refunded to the same credit card, payment by Instant EFT or COD (cash on delivery) will be refunded to your nominated bank account, and payment by Discovery Miles or eBucks will be refunded to your Discovery Miles or eBucks account.