FAQ
Coffee Machine Warehouse FAQ's
Yes – We do deliver nationwide. To find out more about our delivery service please contact info@coffeemachinewarehouse.co.za.
Please contact us as soon as possible to request any changes to your order. Once your order has been dispatched we can not guarantee changes or cancellations can be processed once an order is submitted. Contact us on info@coffeemachinewarehouse.co.za
The delivery fee will be calculated at the check out screen and the cost will be included in your total for your order.
You have the option to save on the delivery fee by choosing the Click and Collect option if it is convenient for you to collect at our showroom. Our showroom address is 6-6th Street Parkhurst, Johannesburg, 2193, South Africa. You will be contacted so that an arrangement for your collection can be arranged.
The option to have your machine installed will be available on the site as an add on purchase. water filter x amount of money
All purchases for outlying areas to please contact info@coffeemachinewarehouse.co.za to confirm the availability of the service before finalising your purchase.
In the event that your goods arrive damaged, please notify us immediately by logging a return on our website as soon as possible but no longer than 3 working days from receiving the item.
Please keep all the original packaging and protective wrapping intact when we arrange for a courier to collect the damaged product. The returned item must be properly and securely packed for the return journey.
Once you have finalized your order the collection and delivery for your parcel will be autogenerated on our site. All the information you entered will be pulled into a waybill. You will receive all waybill notifications on all movements of your parcel – from collection to delivery. You won’t need to check any movement yourself on The Courier Guy website, however the option will be there to keep you in full control over the process. To track your order please visit the below site.
Our goal is to ensure your satisfaction. If for any reason you are not happy with the product, you may exchange most of our products in their new, unopened condition within 7 days of delivery for a different item. Please see below for further information on how to return an item. Special orders are however not returnable.
Before returning any item, you will need to communicate through e-mail at info@coffeemachinearehouse.co.za to give you instructions and a return code.
To return a non-defective product, the cost is charged to the customer in addition the cost of us sending you a replacement item where applicable. Please note that sale items that are not a manufacturing defect are not returnable.
Orders cancelled after shipping will incur the cost of the courier fee as well as the uplift cost to return the goods to our warehouse.
All new machines, carry a warranty of 12 months. The warranty doesn’t cover any negligence or improper usage. The warranty also excludes the service of the equipment. Services are paid for separately.
Domestic machines have a carry in warranty, meaning if the client has a fault with the machine, they need to bring it to the workshop for a check or log the faut by mailing info@coffeemachinewareouse.co.za . Commercial units are attended to at their perspective sites which will also need to be arranged by logging your query with info@coffeemachinewarehouse.co.za where you will be contacted with regards to the next steps in resolving your query.
We have a showroom that is open Monday to Friday ( 08:30 to 15:30 ) and Saturdays ( 09:00 to 13:00) where our product offering will be on display. All clients will have the opportunity to visit the showroom and interact with our products. You can arrange an appointment by mailing info@coffeemachinewarehouse.co.za or visit the showroom during the times stipulated above.
Showroom Address: 6 – 6th Street Parkhurst Johannesburg 2193 South Africa
For all technical support related queries please mail info@coffeemachinewarehouse.co.za and our team will be in touch to assist you.
Instant EFT by PayFast is one of the most popular online payment methods because it’s quick and easy to use.
- PayFast is a PCI-DSS Level 1 compliant service provider.
- PayFast will never store, log or otherwise misuse your customers’ banking credentials or personal information.
- Instant EFT uses secure SSL encryption to keep all your customers’ banking information secure.
- All banks that PayFast interface with for Instant EFT payments require Two Factor Authentication (2FA) to be completed to authorise the payment. This can be either an OTP via email/sms; or via push notification to a banking app. Therefore, no Instant EFT payment can ever be completed without the account holder’s approval.
We repair and service all products sold by us. The service and repairs on domestic machines are done inhouse. We attend to commercial machines repairs at the customers facilities (within a 25km radius of our showroom). Our technicians specialize in both commercial and domestic espresso machine repair, service, maintenance, and custom upgrades.
We offer timely professional service demonstrating an unparalleled expertise in the espresso marketplace.
Please mail info@coffeemachinewarehouse.co.za to arrange a repair/service for your machine.
We off various types of coffee machines which differ in the method of preparation, and thus—the price. The easiest way to introduce these types of appliances, would be by looking at their advantages and disadvantages, so that you can make up your mind and choose something that fits your personal needs. Consider the below questions and contact info@coffeemachinewarehouse.co.za so that our team can help you select the best machine for you and your home.
Questions to consider:
Hot or Cold? Some people prefer iced coffee or cold brew over hot coffee, especially during the summer months.
Number of Cups? The number of cups of coffee that are prepared on average in your home will be able to guide our team into heling you select the machine perfectly tailored to your needs
Need a cup before you can start your Morning? For some people, filling the coffee machine and turning it on is too much to handle in the morning. If that sounds like you, consider a unit with programming that can automatically brew each morning. And for the forgetful who rush out of the house in the morning, an automatic shutoff feature is important.
Size and Height Considerations? Factor in counter space when choosing your model. You need to select a coffee machine can fit in your desired space of your kitchen (i.e., beneath upper cabinets etc)
For your office, you’ll want to consider all the following factors:
Output/time:
- How many people and cups of coffee does the machine need to support daily?
- How many cups can you brew at the same time?
- What kind of cup size options are there?
- How long does it take to brew?
Cost:
- What is your budget?
- Do we have to start small, or can we go crazy and hire a full-time barista?
Taste/quality:
- What do your own resident coffee snobs think of the taste and quality of each option?
- What kind of coffee does the machine cater to — if you go with a coffee machine vendor, are you limited by the vendor’s partners?
- Or does the machine only use pods?
- Do people want a variety of coffees available? This is a big deal, because if you skimp on quality then you’ll see employees constantly leaving to get coffee and miss the mark on the benefit before it’s even used.
Convenience/Process:
- What is the process for one person to make a cup or pot of coffee?
- Is it complicated or straightforward?
- Is it a shared responsibility where one person makes a new pot every 12 cups?
- Or is it an individual responsibility?
- Does the machine grind beans or do you need a separate grinder?
Maintenance/cleaning:
- Do all employees or a designated person have to clean the machine?
- How often do you have to clean it?
- How long does it take to clean?
Environmental impact:
- Are you looking for the most sustainable option?
Water:
- Do you want it to have a hot water tap for the tea drinkers?
- Do you want it to be water line compatible, so no one must refill a tank?
We have a variety of Barista Accessories, Cleaning products as well as some upgrade kit available to purchase on our site. These items are listed under the categories “Barista Accessories” and Upgrade Kits” which are visible on the tool bar section of our homepage. If you need an accessory that is not listed under those two categories please contact info@coffeemachinewarehouse.co.za so that we can further assist you.
You will receive all notifications with detailed movements of your parcel from the Courier Guy from the time you finalise our order until your order is delivered to your address. You may also use the waybill number to track your parcel on https://portal.thecourierguy.co.za/track
Please direct all after sales queries to info@coffeemachinewarehouse.co.za
Please contact info@coffeemachinewarehouse.co.za for all queries relating to personlising your machine. Our team will contact you with information to make your machine unique to you and your space.
Just like all other coffee brewing devices, espresso machines must be cleaned regularly. You’ll have to perform some procedures every day, but a frequency of once a week or even once a month will be enough for others. Each machine is packaged with brochures that have detailed steps on how to clean your machine. Please see below on general steps on how to clean your machine: (ATTENTION: do not use any sort of solvent unless otherwise stated)
- Step 1: Clean the steam nozzle.
- Step 2: Clean the filter and filter holder.
- Step 3: Clean the outside of the machine
- Step 4: Clean the grill
- Step 5: Clan the liquid tank
- Step 6: Clean the water reservoir
- Step 7: Clean the dispensing spout
- Step 8: Clean the gasket on the dispenser assembly
- Step 9: Clean the dispenser assembly